Conflict Resolution & Difficult Conversations in the Classroom

Course Code: CMB06

Program: Classroom Management, Behavior & Student Engagement

Conflict and difficult conversations are inevitable in dynamic classrooms. Effective educators need to recognise the causes of conflict, remain calm, manage sensitive situations, and protect a respectful and safe learning environment.

This course develops practical skills for de-escalation, structured conflict resolution, restorative responses, and professional conversations about feedback or behavior concerns. It helps educators respond to conflict and conduct difficult learner conversations with clarity and respect.

Learning Outcomes

• Identify common types and causes of classroom conflict
• Respond to conflict calmly and professionally
• Apply structured conflict-resolution approaches
• Conduct difficult learner conversations with clarity and respect
• Maintain respectful and safe learning environments

Target Audience: Educators, mentors, coordinators, counsellors, and school leaders managing classroom conflict or emotionally difficult conversations.

Learning Experience: Learners engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support de-escalation, structured conflict resolution, restorative dialogue, difficult feedback, and respectful communication.

Course Structure: 5 modules / 16 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: De-escalate tension. Facilitate resolution. Restore respectful relationships.